Appointments FAQs

What should I expect at my first appointment?
We’re looking forward to meeting you at your first appointment. To help us get to know you better, we’ll be providing a comprehensive health questionnaire. This form includes questions about your current health symptoms, medical history, lifestyle habits, significant life events, and family medical history. We understand it may seem lengthy, but every question is important. By providing this information, you’ll help us ensure your appointment is as productive as possible.

During your appointment, our experienced doctor will review your answers and take a detailed case history. With your consent, a physical examination may also be conducted. Together, we’ll identify the root causes of your health concerns and create a personalised treatment plan. This plan might include dietary and lifestyle recommendations, lab tests, supplements, and natural therapies to help restore your body’s balance.

What do I need to do before my first appointment?
To make your first appointment as effective as possible, please complete our forms online at least three working days before your visit. This gives our doctors the time they need to thoroughly review your health history.

If you have any relevant test results from the past six months, please upload them to our patient portal. You can also bring these lab results with you to your appointment but having them in advance will help our doctors provide a more thorough evaluation.

Additionally, we ask that you keep a three-day food diary and bring it with you. This will give us valuable insights into your dietary habits and help us tailor our recommendations to your specific needs.

Where do our doctors practice, and from which locations do we exclusively take patients?
Our team of doctors is based in Marylebone, London, where we provide quality healthcare services in the centre of the capital. We’ve also recently expanded our care to Birmingham with a dedicated clinic there.

Please note that we only serve patients within the United Kingdom to comply with local regulations and insurance requirements.

Can we work remotely?
Yes! While we prefer face-to-face initial appointments whenever possible, we can accommodate remote consultations using video conferencing technology such as Zoom or Microsoft Teams.

Patients can visit us for an initial appointment and then maintain their follow-ups via their preferred video platform. We don’t want distance to stop you accessing the healthcare you need.

Can the practice's doctor also act as the patients' GPs (General Practitioners)?
No, the practice’s doctor cannot act as the patients’ GP.

Due to insurance requirements, our doctors are focused on providing functional medicine care within our practice. For comprehensive general practitioner services, we recommend registering with a local GP who can address your wider healthcare needs.

What is our cancellation policy?
To provide the best service to all our patients, we kindly request that you cancel or reschedule your appointment at least 48 hours in advance. Last-minute cancellations within 24 hours will incur the full fee, as it’s challenging for us to fill that time.