These are the terms and conditions on which we supply our consultations, services, digital products and online content, including the Break Free From Fatigue program. Please read them carefully before engaging with our services or purchasing any products.
1. LEGAL ENTITY & REGULATORY INFORMATION – WHO WE ARE
We are Dr Gayetri & Associates, a trading name of DR GAYETRI LTD, a company registered in England and Wales.
- Company number: 12733056
- Registered office: Charterhouse Clinic London, 98 Crawford Street, London, England, W1H 2HL
- GMC Registration Number: 7054032
- ICO Registration Number: 808634
When you purchase a consultation, service, product, or program from us, you are entering a contract with DR GAYETRI LTD under the laws of England and Wales.
2. INTRODUCTION & PURPOSE
This document ensures that you are fully informed about the Functional Medicine services provided at Dr Gayetri & Associates. It outlines your rights, responsibilities, and our policies on treatments, data protection, cancellations, and communication.
Dr Gayetri & Associates provides recommendations based on Functional Medicine principles. No explicit or implied guarantees are made regarding outcomes, and patients assume full responsibility for the implementation of these recommendations. We may collaborate with other medical and allied health professionals involved in your care. Clinicians may consult with colleagues, preceptors, or students; you have the right to decline their involvement.
In the event of any dispute arising from the services provided, both parties agree to resolve matters through mediation or binding arbitration under English and Welsh law before pursuing legal action.
3. LEGAL & LIABILITY DISCLAIMER
Functional Medicine is an individualised approach, and while it aims to improve health, results vary from patient to patient. No guarantees, explicit or implied, are made regarding specific treatment outcomes.
Patients are responsible for following agreed-upon recommendations and informing their GP of any significant health changes. It is their duty to seek conventional medical advice when necessary.
This practice does not provide emergency medical care. For urgent issues, please contact 999 or your GP.
The clinician cannot anticipate or explain every possible risk or complication, and the patient willingly relies on the clinician’s best judgment within their professional scope.
In the event of any dispute arising from the services provided, both parties agree to first pursue mediation. If unresolved, legal proceedings will be governed by English and Welsh law.
4. UNDERSTANDING FUNCTIONAL MEDICINE
Functional Medicine is an evidence-based, patient-centered approach that seeks to identify and address the root causes of chronic illness using:
- Diet & Nutrition
- Physical Movement
- Mental Well-being
- Lifestyle Adaptations
- Functional Testing & Supplements
It is not a substitute for conventional medical care. You should continue to consult your GP for any ongoing or acute concerns. Some treatments may involve risks such as temporary symptom aggravation, allergies, or medication interactions.
If you are pregnant or suspect pregnancy, please notify your practitioner, as certain interventions may not be appropriate.
Any use of Functional Medicine principles in our online program remains general and should not be interpreted as individualised clinical advice.
5. YOUR RESPONSIBILITIES AS A PATIENT
By engaging with our services, you agree to:
- Inform your GP of any treatments or supplements you begin
- Disclose medical diagnoses, medications, and supplements
- Book a consultation for medical advice; email is not a substitute
- Not record consultations without written consent
6. CONSULTATIONS, FEES & CANCELLATIONS
- 48 hours’ notice is required for changes or cancellations
- Cancellations within 48 hours or non-attendance incur a £250 fee
- Once a programme begins, refunds are not available for completed consultations or preparatory work
7. COMMUNICATION & FOLLOW-UP
- General queries will be addressed at your next appointment
- We do not offer medical advice via email between appointments
- Book a 15-min call (£79) for urgent clarification
- Short email queries requiring <5 minutes may be answered within 72 hours
We do not provide emergency services. In case of urgent concerns, contact 999 or visit A&E.
8. DATA PROTECTION & GDPR
We are fully compliant with GDPR. Personal and medical data is:
- Stored securely
- Retained for 7 years for adults or until age 25 for minors
- Shared only with your GP, test providers, or approved third parties involved in your care
You may opt out of sharing, but it may affect your care.
9. SUPPLEMENTS & FUNCTIONAL TESTING
Supplements
- Not included in consultation fees
- We recommend only high-quality, research-backed supplements. However, you are not obligated to purchase from our recommended sources. You may purchase from any source,
- Use at your discretion and consult your GP
Testing
- Functional tests provide insights but do not diagnose
- To be interpreted alongside conventional diagnostics, recommended by your GP.
- Discuss results with our practitioners if concerned
10. VIDEO CONSULTATIONS & AI USE
- Zoom/Whereby is encrypted; only visible to active participants
- We recommend locking video rooms
- Any recordings are local to the patient and require consent
- Remote consultations do not replace your obligation to have an in-person healthcare provider
AI Use
- AI may assist with notes and reports
- It does not replace clinical judgement
- Data processed with confidentiality and GDPR compliance
11. COMMUNICATION & MARKETING PREFERENCES
- Clients are added to our newsletter by default
- You may unsubscribe at any time
- We may use anonymised case studies for educational purposes
12. ONLINE PROGRAM – BREAK FREE FROM FATIGUE
- Description: This is a digital, educational, self-guided program. It does not constitute medical advice.
- Eligibility: Open to individuals aged 18+. By enrolling, you accept full responsibility for how you use the content.
- Results Disclaimer:Outcomes are not guaranteed. Progress depends on multiple individual factors.
- Access: You receivelifetime access upon purchase. Materials are for personal use only.
- Refund & Consumer Rights:You may request a full refund within 14 days of purchase, provided you can provide proof that you have deleted all of the content. At checkout, you’ll be asked to waive this right if you want immediate access.
- Intellectual Property: All materials are protected and must not be shared or copied without permission.
- Support: This program does not include personalised care. For tailored advice, book a consultation.
- Privacy: Your data will be handled in line with our GDPR policies. We do not sell data.
- Limitations of Liability: We are not liable for indirect, incidental, or consequential damages.
13. LEGAL & DISPUTE RESOLUTION
- These terms are governed byEnglish and Welsh law. If a dispute arises, we will first seek to resolve it through mediation. If unresolved, legal proceedings must be brought in English or Welsh courts.
For questions about these terms, contact consult@drgayetri.co.uk.